Polycom CX100 Speakerphone: A Comprehensive Review

The Polycom CX100 Speakerphone is a high-quality audio device designed for use in conference rooms, small offices, and home offices. It is a compact and portable device that offers excellent sound quality and clarity, making it ideal for audio conferencing, video conferencing, and other communication applications.

The Polycom CX100 Speakerphone sits on a sleek desk, surrounded by a clutter-free workspace. The room is well-lit, with a large window providing natural light

The Polycom CX100 Speakerphone is designed to be easy to use and install, with plug-and-play functionality that allows users to connect the device to their computer or other audio device and start using it immediately. It is compatible with a wide range of software applications, including Skype, Microsoft Lync, and Cisco Jabber, making it a versatile and flexible solution for businesses of all sizes.

With its high-quality audio and user-friendly design, the Polycom CX100 Speakerphone is an excellent choice for anyone looking to improve their audio conferencing capabilities. Whether you are a small business owner, a remote worker, or part of a large organization, this device can help you communicate more effectively and efficiently, no matter where you are located.

Overview of Polycom CX100 Speakerphone

An open Polycom CX100 Speakerphone on a clean desk, with a laptop and papers nearby

The Polycom CX100 Speakerphone is a portable, high-quality speakerphone that is designed to provide crystal-clear audio during conference calls. It is a popular choice for small to medium-sized businesses, as well as for personal use.

One of the key features of the Polycom CX100 Speakerphone is its compact design, which makes it easy to transport and set up. It is also very easy to use, with simple controls that allow users to adjust the volume and mute the microphone with just a touch of a button.

In terms of audio quality, the Polycom CX100 Speakerphone is top-notch. It features a high-quality microphone and speaker, as well as advanced noise-canceling technology that helps to eliminate background noise and ensure that everyone in the call can be heard clearly.

Overall, the Polycom CX100 Speakerphone is an excellent choice for anyone who needs a reliable, high-quality speakerphone for conference calls. Its compact design, ease of use, and superior audio quality make it a great option for both personal and professional use.

Design and Build Quality

A sleek, modern speakerphone sits on a clean, minimalist desk. The Polycom CX100 is expertly crafted with high-quality materials, showcasing its durable and professional design

The Polycom CX100 Speakerphone is designed to provide clear and natural conversations for small group meetings or one-on-one conversations. It is a compact and stylish device that can be easily carried around in a bag or briefcase.

The speakerphone has a sleek black finish with a silver Polycom logo on the top. The buttons are well-spaced and have a good tactile feel. The device has a non-slip base that keeps it stable on any surface.

The build quality of the Polycom CX100 Speakerphone is impressive. It is made of high-quality materials that make it durable and long-lasting. The device is also lightweight, making it easy to carry around.

In summary, the Polycom CX100 Speakerphone has a sleek and modern design with a durable build quality. Its compact size and non-slip base make it perfect for small group meetings or one-on-one conversations.

Key Features

The Polycom CX100 Speakerphone sits on a sleek, modern desk. Its compact size and minimalist design make it a stylish addition to any workspace

The Polycom CX100 Speakerphone is a high-quality audio device designed for use in small to medium-sized conference rooms. Here are some of its key features:

  • Full-duplex audio: The CX100 provides clear and natural two-way conversations, allowing participants to speak and listen at the same time without any echo or distortion.

  • 360-degree microphone coverage: The speakerphone’s omnidirectional microphone picks up sound from all directions, ensuring that everyone in the room can be heard clearly.

  • Easy to use: The CX100 is plug-and-play, meaning that it requires no software installation or configuration. Simply connect it to your computer via USB and start using it right away.

  • Compact and portable: With its small size and lightweight design, the CX100 can be easily transported from room to room or taken on the go.

  • Compatibility: The CX100 is compatible with a wide range of software applications, including Skype for Business, Microsoft Teams, and Zoom.

Overall, the Polycom CX100 Speakerphone is a reliable and user-friendly device that delivers high-quality audio for small to medium-sized conference rooms.

Audio and Sound Performance

A Polycom CX100 Speakerphone sits on a desk, with a laptop and notepad nearby. Cables connect the speakerphone to the computer

The Polycom CX100 Speakerphone is designed to deliver high-quality audio and sound performance, making it an ideal solution for conference calls and meetings. The device comes equipped with advanced features that help to improve the overall audio quality and clarity.

Microphone Quality

The Polycom CX100 Speakerphone features a high-quality microphone that is designed to pick up sound from all directions. This means that users can move around the room and still be heard clearly, without having to worry about being too close to the device. The microphone also features noise-cancellation technology that helps to filter out background noise, ensuring that only the speaker’s voice is heard.

Speaker Output

The speaker output on the Polycom CX100 Speakerphone is clear and crisp, allowing users to hear every word spoken during a conference call or meeting. The volume can be adjusted to suit individual preferences, and the device also features echo cancellation technology that helps to eliminate any feedback or distortion.

Noise Reduction Capabilities

The Polycom CX100 Speakerphone is equipped with noise reduction capabilities that help to reduce background noise, such as traffic or other ambient sounds. This ensures that the speaker’s voice is heard clearly, even in noisy environments. The device also features automatic gain control, which adjusts the volume based on the level of background noise, ensuring that the speaker’s voice remains audible at all times.

Overall, the Polycom CX100 Speakerphone is a reliable and effective solution for conference calls and meetings. Its advanced audio and sound performance features help to ensure that all participants are heard clearly, making it an ideal choice for businesses of all sizes.

Connectivity and Compatibility

USB Connectivity

The Polycom CX100 Speakerphone is designed to be a plug-and-play device, making it easy to set up and use. It connects to a computer through a USB cable, which provides both power and data connection. The USB cable is included in the package, so users don’t need to purchase any additional cables.

Compatible Operating Systems

The Polycom CX100 Speakerphone is compatible with a wide range of operating systems, including Windows and Mac OS. It works seamlessly with popular communication applications such as Skype, Microsoft Teams, Zoom, and Cisco Webex.

To ensure compatibility, users should check the minimum system requirements for their operating system and communication application. The Polycom CX100 Speakerphone is compatible with Windows 7, 8, and 10, as well as Mac OS X 10.6 and higher. It also works with Linux-based operating systems that support USB audio devices.

Overall, the Polycom CX100 Speakerphone offers a high level of compatibility and connectivity, making it a versatile and convenient device for communication and collaboration.

Setup and Installation

The Polycom CX100 Speakerphone is an easy-to-use device that requires minimal setup and installation. Users can simply plug the device into their computer’s USB port and begin using it immediately.

Before using the speakerphone, it is recommended to install the necessary drivers and software. The device is compatible with both Windows and Mac operating systems, and the required software can be downloaded from the Polycom website.

Once the software is installed, users can adjust the settings to their preferences. The device features a volume control button and a mute button, which can be used to adjust the volume and mute the microphone during calls.

The speakerphone also includes a 7-foot USB cable, which provides plenty of flexibility in terms of placement. Users can position the device on their desk or table for easy access during calls.

Overall, the setup and installation process for the Polycom CX100 Speakerphone is straightforward and user-friendly. With its plug-and-play functionality and adjustable settings, the device is an excellent choice for individuals and small businesses in need of a high-quality speakerphone.

User Interface and Controls

The Polycom CX100 Speakerphone features a user-friendly interface that allows for easy control of the device’s functions. The speakerphone has a compact design and a simple layout that makes it easy to operate.

The device has a set of buttons on the top that are used for controlling the volume, muting the microphone, and answering or ending calls. The buttons are well-spaced and have a tactile feel, which ensures that users can easily locate and press the right button.

In addition to the buttons, the speakerphone also has LED lights that indicate the status of the device. There is a green LED light that indicates when the device is connected to the computer, a red LED light that indicates when the microphone is muted, and a blue LED light that indicates when there is an incoming call.

The speakerphone also has a 3.5mm headphone jack that allows users to connect their headphones to the device. This feature is particularly useful for users who prefer to use headphones during calls or who work in noisy environments.

Overall, the user interface and controls of the Polycom CX100 Speakerphone are well-designed and easy to use. The device’s compact size and intuitive layout make it an ideal choice for users who need a reliable and user-friendly speakerphone for their computer.

Software Integration

The Polycom CX100 Speakerphone is designed to integrate seamlessly with various software applications. It is compatible with Microsoft Office Communicator, Microsoft Lync, and Skype, making it a versatile device for businesses and individuals who rely heavily on these communication tools.

The speakerphone’s software integration allows users to control calls directly from their computer, eliminating the need to use a separate phone. It also provides access to advanced features such as call forwarding, call transfer, and call waiting.

The Polycom CX100 Speakerphone’s software integration is easy to set up and use. It comes with a plug-and-play USB connection, which means that users can simply plug it into their computer and start using it immediately. The device also comes with a user-friendly interface that makes it easy to configure and customize settings.

In addition to its compatibility with Microsoft software, the Polycom CX100 Speakerphone also works with other popular VoIP applications such as Cisco Jabber and Avaya one-X Communicator. This makes it an ideal choice for businesses that use a variety of communication tools.

Overall, the Polycom CX100 Speakerphone’s software integration is a key feature that sets it apart from other speakerphones on the market. Its compatibility with a wide range of software applications makes it a versatile and reliable tool for businesses and individuals alike.

Use Cases

Business Conferences

The Polycom CX100 Speakerphone is an ideal device for business conferencing. With its high-quality audio output and noise-canceling microphone, it ensures that every participant in the conference call is heard clearly. The device is also compatible with Microsoft Lync, which makes it easier for businesses that use Lync to integrate the CX100 into their conferencing setup.

Personal Use

The Polycom CX100 Speakerphone is not just limited to business use. It is also suitable for personal use. The device is compatible with most communication software, including Skype, which makes it perfect for personal video calls. The CX100 is easy to set up and use, which makes it ideal for people who are not tech-savvy.

Portable Audio Solutions

The Polycom CX100 Speakerphone is a portable audio solution that can be used on the go. It is compact and lightweight, which makes it easy to carry around. The device is also USB-powered, which means that it can be used with laptops and tablets without the need for an external power source. The CX100 is perfect for people who need to make conference calls on the go.

In conclusion, the Polycom CX100 Speakerphone is a versatile device that can be used for business conferencing, personal use, and portable audio solutions. Its high-quality audio output and noise-canceling microphone make it an ideal device for conference calls. Its compatibility with most communication software and ease of use make it perfect for personal use. Its portability and USB-powered feature make it an ideal device for people who need to make conference calls on the go.

Troubleshooting and Support

Polycom CX100 Speakerphone is a reliable and easy-to-use device, but sometimes users may encounter issues while using it. In this section, we will discuss some common problems and their solutions.

No Sound or Poor Sound Quality

If you are not able to hear any sound or the sound quality is poor, try the following troubleshooting steps:

  • Make sure that the speakerphone is properly connected to your computer or device.
  • Check the volume level on your computer or device and make sure it is not muted or too low.
  • Check the volume level on the speakerphone and adjust it as necessary.
  • Make sure that the speakerphone is selected as the default audio device on your computer or device.
  • Try restarting your computer or device and then reconnecting the speakerphone.

Echo or Feedback

If you hear an echo or feedback while using the speakerphone, try the following troubleshooting steps:

  • Make sure that the speakerphone is not too close to your computer or device.
  • Lower the volume level on the speakerphone or your computer or device.
  • Make sure that the microphone on the speakerphone is not too close to the speakers.
  • Try moving the speakerphone to a different location.

Other Issues

If you encounter any other issues while using the speakerphone, you can refer to the user manual or contact Polycom support for assistance. Polycom offers a variety of support options, including online resources, phone support, and email support. You can also check for software updates and firmware upgrades on the Polycom website to ensure that your speakerphone is up to date and functioning properly.

In conclusion, the Polycom CX100 Speakerphone is a reliable and easy-to-use device that offers high-quality audio for your conferencing needs. If you encounter any issues while using the speakerphone, try the troubleshooting steps outlined in this section or contact Polycom support for assistance.

Warranty and Service

The Polycom CX100 Speakerphone comes with a 1-year limited warranty. This warranty covers defects in materials and workmanship under normal use. Polycom will repair or replace any defective product during the warranty period.

To obtain warranty service, customers must contact Polycom customer support. The support team will troubleshoot the issue and determine if the product needs to be repaired or replaced. If the product needs to be repaired, Polycom will provide a return merchandise authorization (RMA) number and instructions for returning the product.

Customers are responsible for shipping the product to Polycom for repair. Polycom will pay for the return shipping of the repaired product. If the product needs to be replaced, Polycom will provide a replacement product and a prepaid shipping label for returning the defective product.

Polycom also offers extended warranties and service plans for the CX100 Speakerphone. These plans provide additional coverage beyond the standard warranty period. Customers can purchase these plans directly from Polycom or from authorized resellers.

Overall, Polycom’s warranty and service options for the CX100 Speakerphone provide customers with peace of mind and reliable support for their product.

Accessories and Add-ons

The Polycom CX100 Speakerphone comes with a USB cable and a carrying case, making it easy to transport and set up in different locations. However, there are also a few additional accessories and add-ons that can enhance the functionality and user experience of the device.

One such accessory is the Polycom CX100 Expansion Microphone, which can be added to the speakerphone for larger conference rooms or to accommodate more participants. The expansion microphone is easy to install and can be daisy-chained with up to two additional expansion microphones for even greater coverage.

Another useful add-on is the Polycom CX100 Power Supply, which can be used as a backup or replacement for the speakerphone’s USB cable. This can be particularly helpful in situations where access to a reliable power source may be limited.

Finally, the Polycom CX100 Speakerphone also supports a range of third-party accessories, such as headsets and microphone arrays, which can be used to further customize the device to meet specific needs and preferences.

Overall, the Polycom CX100 Speakerphone offers a variety of accessories and add-ons that can help users get the most out of the device in a range of different situations. Whether you need to expand the coverage area, ensure reliable power, or customize the device to meet specific needs, there are a number of options available to enhance the functionality and user experience of the Polycom CX100 Speakerphone.

Customer Reviews and Feedback

The Polycom CX100 Speakerphone has received mixed reviews from customers. Some users have praised its sound quality and ease of use, while others have reported issues with its compatibility and durability.

One customer praised the speakerphone’s clear sound quality and its ability to pick up voices from across the room. They also appreciated the simple plug-and-play setup, which allowed them to start using the device right away without any complicated installation processes.

However, another user reported that the speakerphone was not compatible with their computer’s operating system, which caused frustration and led to them returning the product. Another customer complained that the device stopped working after just a few months of use, which was disappointing considering its relatively high price point.

Overall, it seems that the Polycom CX100 Speakerphone can be a reliable and effective tool for conference calls and other audio needs, but users should be aware of potential compatibility and durability issues before making a purchase.

Comparisons with Other Speakerphones

When compared to other speakerphones on the market, the Polycom CX100 Speakerphone stands out for its superior sound quality and ease of use.

In terms of audio quality, the CX100 offers crystal-clear sound, thanks to its high-quality microphone and speaker components. This makes it an ideal choice for conference calls, webinars, and other situations where clear communication is essential.

Another area where the CX100 excels is in its ease of use. Unlike some other speakerphones that require complex software installations or complicated setup procedures, the CX100 is designed to be plug-and-play. Simply connect it to your computer or other device via USB and you’re ready to go.

In terms of price, the CX100 is competitively priced when compared to other high-end speakerphones on the market. While it may be slightly more expensive than some budget models, the superior sound quality and ease of use make it well worth the investment for anyone who needs reliable communication in a professional setting.

Overall, the Polycom CX100 Speakerphone is a top choice for anyone who needs a high-quality speakerphone for conference calls, webinars, or other professional settings. With its superior sound quality, ease of use, and competitive pricing, it stands out as one of the best options on the market today.

Pricing and Availability

The Polycom CX100 Speakerphone is a cost-effective and reliable solution for conference calls. It is available for purchase from various retailers and online stores. The price of the speakerphone varies depending on the seller, but it generally ranges from $50 to $100.

The speakerphone is compatible with both Windows and Mac operating systems, making it a versatile option for businesses and individuals. It is also compatible with various communication software, including Skype, Microsoft Teams, and Zoom.

Customers can purchase the Polycom CX100 Speakerphone from major online retailers such as Amazon and Best Buy. Some retailers may offer discounts or promotions, so it is worth comparing prices before making a purchase.

Overall, the Polycom CX100 Speakerphone is an affordable and accessible option for those in need of a reliable conference call solution. Its compatibility with various software and operating systems makes it a versatile choice for businesses and individuals alike.

Final Thoughts

The Polycom CX100 Speakerphone is an excellent choice for those who need a portable, high-quality speakerphone for their conferencing needs. Its compact size and easy-to-use controls make it a great option for those who are always on the go.

The sound quality is impressive, with clear and crisp audio that makes it easy to hear every word. The noise-canceling microphone ensures that background noise is minimized, making it easier to focus on the conversation at hand.

The CX100 is also compatible with a wide range of communication software, including Skype, Microsoft Lync, and Cisco WebEx, making it a versatile option for those who use different platforms for their meetings.

Overall, the Polycom CX100 Speakerphone is a reliable and effective tool for anyone who needs a high-quality speakerphone for their conferencing needs. Its compact size, excellent sound quality, and compatibility with various software make it a top choice for professionals on the go.

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