The Tandberg E20 VoIP Video Phone, model number 8071, represents an amalgamation of voice and visual communication designed to cater to the needs of professional environments. This equipment is part of the Tandberg E20 series, which is recognized for its high-quality video conferencing solutions. The 8071 model in particular is an example of how modern technology has advanced to integrate telephony with the dynamic requirements of video communication, making it a relevant tool for businesses looking to enhance their communication infrastructure.
The phone’s design is not only intended to offer superior functionality but also to provide a user-friendly interface that facilitates seamless interactions. The combination of high-definition video and superior audio quality ensures that the Tandberg E20 stands out in its category, supporting effective and efficient communication among professionals. This has made it a favorite for organizations that require reliable and clear video conferencing capabilities.
Equipped with features such as a built-in camera, large display, and intuitive controls, the Tandberg E20 model 8071 serves as a comprehensive solution for organizations aiming to bridge the geographical divide between team members. Its adoption reflects a growing trend where enterprises are investing in technology that enables face-to-face communication without the constraints of physical proximity. As businesses continue to globalize, tools like the Tandberg E20 are becoming integral to maintaining team cohesion and ensuring effective collaboration.
Product Overview
The Tandberg E20 VoIP Video Phone 8071 combines high-end video conferencing with the simplicity of a standard telephone. Designed for business professionals, the phone offers a seamless communication experience.
Design and Build
The Tandberg E20 boasts a sleek and modern design, intended to complement the professional office aesthetic. Its compact footprint allows it to fit comfortably on a desk without commandeering space. The phone features a high-resolution 10.6-inch LCD screen, coupled with a robust, ergonomic handset. It is constructed with durable materials, ensuring longevity in a busy work environment.
Key Features
- High-Quality Video: The E20 supports 768 kbps H.264 video for clear, lifelike interactions.
- Superior Audio: Incorporating Tandberg’s Audio by Bang & Olufsen ICEpower, users experience crystal-clear sound.
- Intuitive Interface: A touch-screen interface with tactile keypad allows for easy dialing and navigation.
- Versatility: The phone is designed to integrate seamlessly with various IP telephony systems.
Hardware Specifications
- Display: 10.6-inch LCD, 1024 x 600 resolution
- Camera: Integrated, with a 5x zoom and a 63-degree field of view
- Network Connectivity: 1 x 10/100/1000BASE-T Ethernet, Wi-Fi option
- Ports: High-definition voice handset port, headset port
- Power: 802.3af Power over Ethernet (PoE), optional external power supply
Installation and Setup
Setting up the Tandberg E20 VoIP Video Phone 8071 involves a few important steps on initial configuration, establishing a network connection, and properly mounting the device.
Initial Configuration
To get started with the Tandberg E20, users must first power on the device. Upon startup, the installation wizard guides through essential settings such as language, date and time, and display settings. It is crucial to follow the on-screen instructions carefully to ensure the device is configured for optimal performance.
Network Connection
The network connection setup is vital for the Tandberg E20 to function properly. It supports both wired and wireless connectivity options.
- Wired: Connect an Ethernet cable to the LAN port on the phone and to an active network jack.
- Wireless: Access the network settings from the menu to locate available Wi-Fi networks. Select the desired network and enter the password when prompted.
Mounting Instructions
Mounting the Tandberg E20 Video Phone can be done on a desk or wall.
- Desk Mounting:
- Place the phone on a stable, level surface.
- Adjust the camera angle to suit the user’s position.
- Wall Mounting:
- Attach the wall bracket to a suitable location using screws and wall plugs.
- Carefully hang the phone on the bracket, ensuring it is secure.
It is important to select a location that is convenient for use and where the phone can be easily connected to power and network sources.
User Interface
The Tandberg E20 VoIP Video Phone 8071 offers a user-friendly interface designed for efficiency and ease of use. It integrates advanced display features and intuitive control elements to streamline communication.
Display Features
This device boasts a 5.0-inch LCD screen with a resolution of 800×480 pixels, providing crisp visuals. It supports 16.7 million colors, which enhances the clarity and vibrancy of video calls. The display includes:
- Backlight: Adjustable for optimal viewing in various lighting conditions
- Touchscreen: Responsive for swift navigation and control
Control Elements
The control elements of the Tandberg E20 are laid out for quick access and simplified operation. Users interact with a combination of hardware and software controls, which include:
- Buttons: Dedicated keys for functions like volume control, camera mute, and call end
- Touchscreen Interface: Offers on-screen menus for call management, directory access, and settings adjustments
A multi-directional navigational pad further assists in menu selections and movement within the interface.
Functionality
The Tandberg E20 VoIP Video Phone 8071 offers advanced calling and conferencing features backed by superior audio and sound quality, designed for business professionals seeking a reliable communication tool.
Calling Capabilities
The E20 supports SIP for voice calls, ensuring compatibility with a wide range of VoIP systems. Users can enjoy features such as:
- Caller ID: Identification of incoming calls
- Call Waiting: Managing multiple calls simultaneously
- Speed Dial: Quick access to frequently dialed numbers
Video Conferencing Features
Tandberg’s E20 boasts robust video conferencing functionalities, including:
- High Definition (720p) video output
- Integrated Camera: With a 10.6-inch LCD screen
These features facilitate a seamless face-to-face communication experience.
Audio and Sound Quality
The device delivers clear audio through features like:
- Full Duplex Audio: For natural conversation without clipping
- Noise Reduction: Reducing background noise for better sound clarity
- Wideband Audio: Ensuring a full range of voice sounds are captured and reproduced with precision
Networking and Security
The Tandberg E20 VoIP Video Phone ensures robust connectivity and secured communication through advanced networking protocols and security features designed to protect sensitive information.
Protocols Supported
- SIP (Session Initiation Protocol): For initiating, maintaining, and terminating real-time sessions.
- H.323: An ITU standard for multimedia communications over networks not providing a guaranteed quality of service.
- HTTP/HTTPS: For secure web-based access and configuration.
- SNMP (Simple Network Management Protocol): Enables network management and monitoring.
Security Features
- Encryption: Utilizes AES (Advanced Encryption Standard) for secure voice and video communication.
- Password Protection: Offers password-protected access to the device settings for preventing unauthorized changes.
- Firewall Compliance: Compatible with corporate firewalls, ensuring seamless integration into existing security frameworks.
- Certificate Management: Supports X.509 certificates for device authentication, ensuring trusted connections with other devices.
Maintenance and Troubleshooting
Regular maintenance and effective troubleshooting are crucial for the optimal performance of the Tandberg E20 VoIP Video Phone 8071. This section outlines firmware update procedures and provides solutions for common issues.
Firmware Updates
To check and update the firmware:
- Navigate to the Settings menu on the device.
- Select System Information to view the current firmware version.
- If an update is available, choose Software Update and follow the on-screen instructions to complete the process.
Note: Ensure the phone is connected to a stable power source during the update.
Troubleshooting Tips:
- If the update fails, restart the device and attempt the update again.
- Consult the manufacturer’s website for firmware release notes and additional guidance.
Common Issues and Solutions
Issue: The device does not power on.
Solution: Check the power supply and ensure the power cable is securely connected. If the issue persists, try using a different power cable.
Issue: The phone does not register with the network.
Solution: Verify network settings and ensure the correct protocol is selected. Check if the network cable is properly connected to a functioning wall port.
Issue: Poor video or audio quality during calls.
Solution:
- Confirm adequate bandwidth is available.
- Check for any interference from other electronic devices.
Issue: The touch screen is unresponsive.
Solution:
- Perform a soft reset by turning the phone off and then on.
- If the issue continues, a factory reset may be required, but this will erase all custom settings.
Accessories and Add-Ons
The Tandberg E20 VoIP Video Phone 8071 is enhanced by specific accessories designed to complement and extend the phone’s functionality.
Compatible Accessories
- High-quality Headsets: Designed for optimal audio quality, compatible headsets provide clear communication without external noise interference.
- External Cameras: Enhanced camera options offer higher resolution or alternative viewing angles for improved video conferencing.
- Power Adapters: Reliable power sources are essential, and compatible power adapters ensure the device operates efficiently.
- Screen Protectors: To maintain the touchscreen’s integrity, screen protectors offer a shield against scratches and wear.
- Mounting Kits: For secure installation, mounting kits enable the device to be firmly positioned in various settings.
These accessories ensure users have a comprehensive video conferencing solution that meets a variety of professional needs.
Technical Support
For Tandberg E20 VoIP Video Phone 8071 users, technical support offers a range of services to address any issues encountered. The support services include:
Troubleshooting Assistance
Users may contact customer support for guidance through troubleshooting steps. The team is available to assist with:
- Hardware issues: solving problems related to the physical device.
- Software glitches: addressing firmware updates and software-related malfunctions.
Software Updates
Regular firmware updates are provided to enhance functionality and security. Users can download updates from the official website or receive assistance from the support team for installation.
Warranty Service
The device comes with a limited warranty. For warranty claims:
- Contact support: to verify warranty status.
- Provide proof of purchase: this may be needed for warranty services.
Replacement Parts
In case of defective components, Tandberg offers:
- Genuine replacement parts: to maintain optimal performance.
- Installation guidance: for users opting for self-repair.
Contact Methods
Users can reach the technical support team through various channels:
- Phone: For immediate assistance.
- Email: For detailed inquiries and non-urgent issues.
- Live Chat: For quick, real-time problem solving.
Technical support for the Tandberg E20 VoIP Video Phone 8071 aims to ensure a smooth user experience, providing necessary assistance and resources for any occurring technical difficulties.
Warranty and Service
The Tandberg E20 VoIP Video Phone 8071 comes with a manufacturer’s limited warranty. The warranty typically covers defects in materials and workmanship under normal use. It is important for customers to review the terms and conditions of the warranty to understand the coverage period and any exclusions that may apply.
Service for the E20 is available and includes:
- Technical Support: Access to technical support via phone or email.
- Maintenance: Options for extended service agreements, which can offer additional maintenance support.
- Repairs: In the event of a malfunction, repair services are provided under the warranty. Out-of-warranty repairs may incur costs.
Customers should register their product upon purchase to facilitate the service process. Here’s a brief overview of the key points regarding the Tandberg E20 warranty and service:
| Aspect | Detail |
|---|---|
| Warranty Period | Standard period offered by manufacturer. |
| Coverage | Defects in materials and workmanship under normal use. |
| Extended Service | Optional purchase for extended maintenance and support. |
| Technical Support | Provided via phone or email. |
| Repair Services | Offered for malfunctioning units, subject to warranty terms. |
It is advisable for customers to contact the authorized service center for any warranty or service-related inquiries. Keeping the receipt and any related purchase documentation can expedite service requests. For warranty claims, proof of purchase may be required.
The E20 aims to ensure a reliable communication experience, and its warranty and service commitments reflect this objective. Users experiencing issues are encouraged to promptly reach out to the support team.
Regulatory Compliance
The Tandberg E20 VoIP Video Phone (Model 8071) adheres to a set of industry standards and regulatory compliances to ensure safety, interoperability, and environmental friendliness. Here are key compliance areas:
Safety and Emissions
- CE Marking: Confirms that the E20 meets EU safety, health, and environmental requirements.
- FCC Part 15: Complies with FCC rules for electromagnetic interference.
- RoHS: Meets restrictions on hazardous substances, enhancing environmental protection and consumer safety.
Telecommunications Compliance
- TIA/EIA-810-A: Conforms to the Telecommunications Industry Association standards for voice quality.
Environmental Regulations
- WEEE: The E20 is compliant with the Waste Electrical and Electronic Equipment Directive, which governs the disposal and recycling of electronics.
- Energy Star: Meets Energy Star specifications for energy efficiency, ensuring power conservation during use.
Certifications
The E20 has received certifications that attest to its compliance:
| Certifying Body | Certification | Relevance |
|---|---|---|
| Underwriters Laboratories (UL) | UL60950-1 | Safety of Information Technology equipment |
| International Electrotechnical Commission (IEC) | IEC 60950-1 | International safety standard for IT |
| Canadian Standards Association (CSA) | CSA-C22.2 No. 60950-1 | Safety standard for Canada |
Manufacturers and users must be aware of and comply with regional compliance guidelines to ensure legal use and distribution of the E20. These regulations help to establish the E20 as a reliable and safe choice for VoIP video communications.