Polycom SoundStation IP 7000 Conference Phone: A Comprehensive Review

The Polycom SoundStation IP 7000 Conference Phone is a top-of-the-line communication device designed for businesses of all sizes. With its advanced features and superior sound quality, it has become a popular choice for conference calls and meetings.

A Polycom SoundStation IP 7000 conference phone sits on a sleek, modern conference table, surrounded by chairs. The phone's display is lit up, indicating an active call

The SoundStation IP 7000 is equipped with Polycom’s patented HD Voice technology, which delivers crystal-clear audio quality. This technology eliminates background noise and echo, ensuring that every participant can hear and be heard clearly. The phone also features a large LCD screen, which displays call information and allows users to easily navigate through the phone’s various settings and features.

In addition to its exceptional sound quality, the SoundStation IP 7000 is also highly versatile. It can be used with a variety of communication platforms, including SIP, H.323, and Microsoft Lync. It also supports Power over Ethernet (PoE), which eliminates the need for an external power supply and simplifies installation. Overall, the Polycom SoundStation IP 7000 Conference Phone is a reliable and effective tool for businesses looking to enhance their communication capabilities.

Overview of Polycom SoundStation IP 7000

A Polycom SoundStation IP 7000 sits on a conference table, surrounded by chairs. The phone's display screen is illuminated, and the microphone and speaker components are visible

The Polycom SoundStation IP 7000 is a conference phone designed for small to medium-sized conference rooms. It is a high-quality conference phone that provides crystal clear audio and advanced features to enhance the conference experience.

Key Features

The Polycom SoundStation IP 7000 has several key features that make it an excellent choice for businesses. Some of the key features include:

  • HD Voice technology: The Polycom SoundStation IP 7000 uses HD Voice technology to provide crystal clear audio. This technology eliminates background noise and provides high-quality sound.

  • Advanced call handling: The Polycom SoundStation IP 7000 has advanced call handling features, including call transfer, call hold, and call waiting. These features make it easy to manage calls during a conference.

  • Expandable microphones: The Polycom SoundStation IP 7000 has expandable microphones that can be added to the conference phone to provide additional coverage for larger conference rooms.

  • Easy to use: The Polycom SoundStation IP 7000 is easy to use and has an intuitive interface. The conference phone has a large LCD display that provides easy access to features and settings.

Design and Build Quality

The Polycom SoundStation IP 7000 has a sleek and modern design that looks great in any conference room. The conference phone is built with high-quality materials and is designed to last. The Polycom SoundStation IP 7000 is also easy to install and comes with everything you need to get started.

Overall, the Polycom SoundStation IP 7000 is an excellent conference phone that provides high-quality audio and advanced features. It is easy to use, has a sleek design, and is built to last. Whether you are holding a small meeting or a large conference, the Polycom SoundStation IP 7000 is an excellent choice for businesses.

Setup and Installation

The Polycom SoundStation IP 7000 conference phone is placed on a sleek, modern conference table, surrounded by chairs and with cables neatly organized for setup

Initial Configuration

Before setting up the Polycom SoundStation IP 7000 Conference Phone, users should ensure that they have all the necessary components, including the phone, power supply, and Ethernet cable. The phone’s web interface can be accessed by entering the phone’s IP address into a web browser. Users can then configure the phone’s settings, such as language, time zone, and network settings.

Network Connectivity

To connect the Polycom SoundStation IP 7000 Conference Phone to the network, users can use either the Ethernet cable or Wi-Fi. If using an Ethernet cable, users should connect one end of the cable to the LAN port on the phone and the other end to a network switch or router. If using Wi-Fi, users should select the Wi-Fi network and enter the network password.

Hardware Installation

To install the Polycom SoundStation IP 7000 Conference Phone, users should first connect the power supply to the phone and then plug it into a power outlet. The phone can then be connected to the network using either an Ethernet cable or Wi-Fi. Once connected, users can begin making and receiving calls.

Overall, the setup and installation process for the Polycom SoundStation IP 7000 Conference Phone is straightforward and easy to follow. With its advanced features and high-quality audio, the phone is an excellent choice for businesses looking to improve their conference calling capabilities.

User Interface

A Polycom SoundStation IP 7000 Conference Phone sits on a sleek, modern desk. The phone's display screen shows a clear, intuitive user interface with easy-to-read buttons and controls

The Polycom SoundStation IP 7000 Conference Phone boasts a user-friendly interface that makes it easy for users to control the device and customize settings.

Display and Controls

The phone features a large, backlit display that provides clear visibility of call information, such as caller ID, call duration, and call status. The display also shows the current time and date, making it a convenient addition to any conference room.

The phone’s controls are located on the front of the device, making them easily accessible to users. The buttons are well-spaced and clearly labeled, which reduces the likelihood of user error. The phone also has a mute button, volume controls, and a redial button for added convenience.

Menu Navigation

The Polycom SoundStation IP 7000 Conference Phone has an intuitive menu system that allows users to quickly navigate through settings and customize the device to their liking. The menu is accessed by pressing the menu button on the device, and users can scroll through options using the arrow keys.

The menu system is organized in a logical and easy-to-understand manner, which makes it simple for users to find the settings they need. The phone also has a help button, which provides users with additional information on how to use the device.

Overall, the user interface of the Polycom SoundStation IP 7000 Conference Phone is well-designed, making it easy for users to control the device and customize settings to their liking.

Audio Technology

A Polycom SoundStation IP 7000 conference phone sits on a sleek, modern conference room table, surrounded by chairs. The phone's display is illuminated, indicating an active call

The Polycom SoundStation IP 7000 Conference Phone is equipped with advanced audio technology that ensures clear and natural communication during conference calls.

Sound Quality

The phone features Polycom HD Voice technology, which delivers high-fidelity audio with a frequency range of 160 Hz to 22 kHz. This technology ensures that every word is heard clearly and that there is no distortion or background noise. The phone also supports full-duplex audio, which means that participants can speak and listen at the same time without any interference.

Microphone Coverage

The SoundStation IP 7000 Conference Phone comes with three built-in microphones that provide 360-degree coverage of the room. These microphones are designed to pick up sound from all directions, ensuring that every participant is heard clearly. The phone also supports optional expansion microphones that can be added to increase the coverage area.

Noise Reduction Features

The phone is equipped with advanced noise reduction technology that eliminates background noise and ensures that only the speaker’s voice is heard. This technology includes acoustic echo cancellation, which eliminates any echo caused by the room’s acoustics, and noise reduction, which filters out background noise such as air conditioning or traffic.

Overall, the Polycom SoundStation IP 7000 Conference Phone is a top-of-the-line conference phone that delivers high-quality audio and advanced features to ensure clear and natural communication during conference calls.

Call Management

Making and Receiving Calls

The Polycom SoundStation IP 7000 Conference Phone provides an easy-to-use interface for making and receiving calls. Users can easily place calls by entering the phone number or selecting a contact from the phone’s directory. The phone also supports call waiting, so users can easily switch between calls.

With its advanced call handling features, the Polycom SoundStation IP 7000 Conference Phone makes it easy to manage incoming calls. The phone supports multiple lines, so users can receive calls on different lines simultaneously. Additionally, the phone provides a “Do Not Disturb” mode, which allows users to block incoming calls when they need to focus on other tasks.

Call Handling Functions

The Polycom SoundStation IP 7000 Conference Phone provides a variety of call handling functions to help users manage their calls more efficiently. The phone supports call transfer, which allows users to transfer calls to another phone or extension. The phone also provides a call hold function, which allows users to place calls on hold while they attend to other tasks.

The phone’s call handling functions also include call forwarding, which allows users to forward calls to another phone or extension. The phone provides a variety of call forwarding options, including forward all calls, forward busy calls, and forward unanswered calls.

Overall, the Polycom SoundStation IP 7000 Conference Phone provides an easy-to-use interface and a variety of call handling functions to help users manage their calls more efficiently.

Integration Capabilities

The Polycom SoundStation IP 7000 Conference Phone is designed to integrate seamlessly with a variety of communication platforms. This makes it an ideal choice for businesses that use multiple platforms for their communication needs.

Compatibility with Communication Platforms

The SoundStation IP 7000 is compatible with a wide range of communication platforms, including Microsoft Lync, Skype for Business, and Cisco Unified Communications Manager. It also supports Session Initiation Protocol (SIP), which means it can be used with any SIP-based VoIP system.

Accessory Expansion Options

The SoundStation IP 7000 has accessory expansion options that allow users to connect additional microphones and speakers to the device. This is especially useful for larger conference rooms where multiple people need to be heard clearly.

The device also has a USB port, which can be used to connect it to a computer for use with web conferencing software. This makes it a versatile device that can be used in a variety of settings.

Overall, the Polycom SoundStation IP 7000 Conference Phone is a powerful and versatile device that can integrate seamlessly with a variety of communication platforms. Its accessory expansion options and USB port make it a great choice for businesses that need a flexible and reliable conference phone.

Troubleshooting and Support

Common Issues and Solutions

The Polycom SoundStation IP 7000 Conference Phone is a reliable and high-quality device, but like any technology, it can experience some issues. Here are some of the most common issues that users may encounter with this conference phone and their solutions:

  • No power or phone won’t turn on: Check that the power cord is properly plugged into the phone and the power outlet. Try using a different power outlet or power cord if available. If the issue persists, contact customer service.
  • Poor call quality or no audio: Check that the microphone and speaker are not obstructed. Adjust the volume settings on the phone or the connected device. If the issue persists, check the network connection and bandwidth. Contact customer service if necessary.
  • Cannot connect to network or SIP server: Check the network connection and settings. Verify that the SIP credentials are correct. Try resetting the phone to factory settings and reconfiguring it. Contact customer service if the issue persists.

Customer Service and Warranty

Polycom provides excellent customer service and support for the SoundStation IP 7000 Conference Phone. If you encounter any issues with the phone, you can contact Polycom’s technical support team for assistance. They can help you troubleshoot the issue, provide guidance on configuration and settings, and offer solutions for any hardware or software problems.

The phone also comes with a one-year warranty from Polycom, which covers any defects in materials or workmanship. If you experience any issues with the phone during the warranty period, Polycom will repair or replace the phone free of charge. To make a warranty claim, contact Polycom’s customer service team and provide proof of purchase and a description of the issue.

Overall, the Polycom SoundStation IP 7000 Conference Phone is a reliable and high-quality device that offers excellent audio and conferencing capabilities. With Polycom’s customer service and warranty support, users can feel confident in their purchase and rely on the phone for their business needs.

Advanced Features

Software Updates

The Polycom SoundStation IP 7000 Conference Phone comes with advanced features that make it stand out from other conference phones in the market. One of these features is the ability to receive software updates. These updates are designed to improve the phone’s performance, fix bugs, and add new features.

Software updates are easy to install and can be done remotely, which means that users do not have to bring the phone to a technician for updates. The updates are delivered over the internet, and the phone will automatically download and install them when available. This ensures that the phone is always up-to-date with the latest features and security patches.

Custom Configurations

Another advanced feature of the Polycom SoundStation IP 7000 Conference Phone is the ability to customize its configurations. Administrators can configure the phone to meet the specific needs of their organization. This includes setting up call forwarding, speed dial, and other features.

The phone also supports multiple lines, which means that users can have multiple calls in progress at the same time. This is particularly useful in a conference call setting where multiple participants may need to speak at the same time.

In addition, the phone supports a range of protocols, including SIP and H.323, which makes it compatible with a wide range of IP PBX systems. This ensures that the phone can be integrated seamlessly into any organization’s existing communication infrastructure.

Overall, the Polycom SoundStation IP 7000 Conference Phone is a reliable and advanced conference phone that is designed to meet the needs of modern organizations. Its advanced features, such as software updates and custom configurations, make it a valuable asset for any organization that relies on conference calls for communication.

Specifications

The Polycom SoundStation IP 7000 Conference Phone is a high-end conference phone that offers exceptional audio quality and advanced features. Here are the specifications of the device:

  • Dimensions: 14.5 x 15 x 2.5 inches
  • Weight: 1.6 lbs
  • Display: High-resolution backlit LCD, 255×128 pixels
  • Ethernet: 10/100Base-T
  • Protocol Support: SIP, SDP
  • Voice Codecs: G.711, G.729a, G.722, G.722.1, G.722.1C, Siren 14
  • Microphone Range: Up to 20 feet (6 meters)
  • Speaker Output Power: 22 kHz bandwidth, up to 92 dB at 1/2 meter peak volume
  • Power: IEEE 802.3af PoE, or optional external AC power supply

The Polycom SoundStation IP 7000 Conference Phone is designed for large conference rooms and boardrooms. It features Polycom’s patented HD Voice technology, which delivers crystal-clear audio quality and eliminates background noise and echo. The phone also supports advanced features such as three-way calling, call waiting, call transfer, and call hold.

The device is easy to set up and use, with a simple interface and intuitive controls. It also includes a high-resolution backlit LCD display, which provides easy access to call information and settings. The phone can be powered using PoE or an optional external AC power supply, making it flexible and convenient for different installation scenarios.

Comparative Analysis

The Polycom SoundStation IP 7000 Conference Phone is a high-end conference phone that offers superior audio quality and advanced features. Here’s a comparative analysis of the Polycom SoundStation IP 7000 against two other popular conference phones in the market: the Cisco CP-8831-K9 and the Yealink CP960.

Audio Quality

The Polycom SoundStation IP 7000 delivers exceptional audio quality with its advanced HD Voice technology and Acoustic Clarity technology. The Cisco CP-8831-K9 also offers good audio quality, but it falls short of the Polycom in terms of clarity and richness of sound. The Yealink CP960, on the other hand, provides clear audio quality, but it lacks the depth and richness of sound that the Polycom offers.

Features

The Polycom SoundStation IP 7000 comes with a range of advanced features, such as automatic gain control, echo cancellation, and noise reduction, which ensure that every participant is heard clearly. It also offers advanced call handling features, such as call transfer, call hold, and call waiting. The Cisco CP-8831-K9 and the Yealink CP960 also offer similar features, but they don’t match the Polycom in terms of flexibility and ease of use.

Design and Build Quality

The Polycom SoundStation IP 7000 has a sleek and modern design that looks great in any conference room. It also has a sturdy build quality that ensures durability and reliability. The Cisco CP-8831-K9 has a more traditional design, while the Yealink CP960 has a more contemporary design. Both phones have decent build quality, but they don’t match the Polycom in terms of sturdiness and reliability.

Overall, the Polycom SoundStation IP 7000 is a top-of-the-line conference phone that offers superior audio quality, advanced features, and a sleek design. While the Cisco CP-8831-K9 and the Yealink CP960 are decent alternatives, they fall short of the Polycom in terms of overall performance and reliability.

Market Positioning

The Polycom SoundStation IP 7000 Conference Phone is positioned as a high-end conference phone designed for large conference rooms and boardrooms. It is considered one of the best conference phones on the market due to its advanced features and exceptional audio quality.

The SoundStation IP 7000 is designed to integrate seamlessly with a variety of unified communications platforms, making it an ideal choice for businesses that use a variety of communication tools. It is also compatible with a wide range of SIP call platforms, including Avaya, Cisco, and Microsoft.

The phone’s advanced features include HD voice technology, which ensures crystal-clear audio quality, even in large conference rooms. It also features Polycom’s patented Acoustic Clarity Technology, which reduces background noise and enhances voice clarity.

In addition to its advanced audio features, the SoundStation IP 7000 also offers a range of collaboration tools, including the ability to share content and collaborate in real-time with remote participants. It also features a large, high-resolution display that makes it easy to navigate and control the phone’s many features.

Overall, the Polycom SoundStation IP 7000 Conference Phone is positioned as a high-end, feature-rich conference phone that is ideal for businesses that need to conduct high-quality audio and video conferences. Its advanced features, exceptional audio quality, and compatibility with a wide range of communication platforms make it an excellent choice for any business looking to improve its collaboration capabilities.

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